As mentioned, you will ensure the smooth operation and security of Novicap's internal IT systems and office infrastructure. Based in Barcelona, it’s a full time job to help our employees (around 75) distributed in 2 offices (1 in  Barcelona and 1 in Madrid) and few of them working fully remote. We expect you to travel to Madrid at least twice per year.

In order to achieve your mission, you will:

• Efficiently manage and provision employee accounts and credentials across all necessary platforms.

• Ensure reliable and secure office networking, including Wi-Fi, LAN, and internet connectivity.

• Oversee the procurement, deployment, and maintenance of employee devices (laptops, monitors, peripherals) and office hardware (printers, centralita).

• Implement and maintain robust cybersecurity measures, including managing JumpCloud and certificates, to protect company data and systems.

• Provide timely and effective general helpdesk support for all IT-related issues, ensuring minimal disruption to employee productivity.

• Create and maintain comprehensive documentation for all IT systems, configurations, and processes.

• Collaborate with our IT service providers/vendors.

In doing so, you will contribute to the achievement of Novicap’s long-term growth plans

With integrity. transparency and clarity are the cornerstones of our work. We honor our agreements and take responsibility for our actions. Furthermore, we are aware that we can always improve and we welcome feedback, in order to continue to grow.

We always strive to exceed expectations, ensuring the highest levels of professionalism, and we aim to outperform, taking a data-driven approach.

And finally, we are generous and give first. We support and contribute to our community, seeking the common good above our own interests.

You will report directly to the Engineering Manager and work closely with the rest of the teams across Barcelona, Madrid and the rest of Spain. We are a young and dynamic team that’s waiting for you with arms open!

• Have at least 6 months of experience in a similar role

• Have experience with 

  • Cloud identity management (e.g., JumpCloud)

  • Device management (e.g., MDM)

  • Helpdesk support ticketing systems (Jira)

  • Scripting and automation

  • Cybersecurity best practices

  • Network administration

• Have knowledge of various operating systems (Windows, macOS)

• Have strong troubleshooting and analytical skills

• Are able to communicate effectively both in English and in Spanish

• Full-time work with an open-ended contract

• Flexible benefits with Coverflex: you will be able to include in your paycheck the monthly expenses for food, transportation, daycare and others

• Medical insurance: we offer an optional health insurance through Sanitas, with competitive rates and Novicap subsidizes 30% to guarantee your wellbeing

• Communicate better with your colleagues by signing up for free English or Spanish classes if you need them

• Gym membership with Urban Sports Club, partly subsidized by Novicap (we also have a running club!)

• Incredible and highly motivated co-workers

• You will participate in our company events and get to meet the rest of the team that is spread across Spain

• You will be part of our dynamic and international work environment, with a flat hierarchy and open communication between teams

• Library with plenty of books to choose from. If you can't find anything, let us know and we'll add it to the library.

• Free fruit, coffee and tea in the office. We know it's customary, but we like to take care of you anyway.

Novicap is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, citizenship status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation. We make every effort to ensure that all candidates are treated fairly and equally.